We're here to help.
Quick answers below. For anything else, email us — we respond within 5 business days.
Common topics
I forgot my password
Use your 16-character recovery key. From the login screen, tap "Forgot password?" and follow the prompts. Without your recovery key, your encrypted data cannot be unlocked — we literally cannot reset it for you. Always write the recovery key down on paper at signup.
Where is my data stored?
On Supabase servers in the United States. Every contact field is encrypted on your device before upload, so what we store is ciphertext only. Reads decrypt on your device with your key.
Billing & refunds
All payments process through the Apple App Store. We never see your card details. For refunds, contact Apple Support — they handle subscription disputes per their policy.
Account deletion
Settings → Security → Delete Account in the app. All your data (encrypted blobs included) is deleted immediately and permanently. Note: an active Apple subscription must be canceled separately in your Apple ID settings.
Specialized channels
Privacy & data requests
GDPR/CCPA data requests, deletion, and privacy inquiries
Security vulnerabilities
Responsible disclosure — 48h response
Legal & ToS questions
Subpoenas, account terminations, ToS disputes
See also: Privacy Policy · Terms of Service · Security architecture